SHIPPING POLICY AND SHIPPING-RELATED INFORMATION

  1. Shipping cost:
  • Please pay $12.99 shipping fee for FAST SHIPPING (12-15 business days). If you want your order will be shipped faster, you can choose PREMIUM SHIPPING (10-12 business days) with $24.99.
  • After choosing your preferred shipping method at checkout, your total shipping charges will be displayed before your order is completed.
  1. Shipping time & Process:
  • All of the orders will be processed in turn & Orders are unable to be canceled or changed once they are in processing status.
  • If you have any changes to your shipping information, please contact us via email within 4 hours from the time you complete your order on the website.
  • Depending on the shipping method you select, after order verification and credit approval, your order should be shipped within 10-12 business days.
  • Shipping speeds are based on carrier transit times and do not include the time it takes to handle and pack a shipment (usually 1-5 business days). For some special cases, we need more time to handle the order before shipping.
  • Orders are shipped on BUSINESS DAYS only. Please note that business days are Monday to Friday, excluding major holidays.
  • Customized orders will take more time to produce & can not be canceled.
  • After your order leaves our warehouse, delivery times vary according to the location of your shipping address.
  1. Delivery problems:
  • Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact delivery time.
  • If there are any changes or problems during delivery, please actively contact the carrier to resolve and receive orders. We can not solve or responsible for the delivery process – related issues (shipment on hold, the customer is not at home, the carriage cannot contact the customer, etc). 
  • We always update the shipping status of your order via email. Please check your email regularly.
  • In certain situations your order may be destroyed by customs if you are unable to provide clearance for the order; in this instance, we cannot refund product or shipping costs for these reasons. This may vary from country to country and we ask that you contact your local customs office for additional information.